According to Swiss Law there is no general right to withdrawal that would enable the customer to change his/her mind up to 14 days after the purchase and return the product without giving a reason.

 

Voluntary Right of Withdrawal

We are sure that your will like our products. Nevertheless, we are offering you a voluntary right to withdraw from the contract of purchase without stating a reason. The cancellation period is fourteen days from the day that you or a person appointed by you (other than the deliverer) has received the order.

To exercise your right of cancellation you must inform us (AFFS-Europe Office, Bahnhofplatz 12, 9430 St. Margrethen, Switzerland, Tel: 0041 71 7224700, Fax: 0041 71 7224702, E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.) of your decision to withdraw from this contract by means of a concise and written declaration (e.g. a registered letter, fax or email). To safeguard the withdrawal period it is sufficient that you send your communication concerning the exercise of the right before the expiration of the withdrawal period.

Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments we received from you, including delivery costs, and repay them immediately or within fourteen days from the date on which the written notification of cancellation has been received by us. Repayment will be made using the same method of payment that you used in the original transaction, unless another arrangement has been made with you. Costs incurred for making the repayment, however, such as banking fees, will be charged to you. We may withhold reimbursement until we have fully received the returned goods, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen (14) days from the date on which you inform us about the cancellation of this contract. The deadline is met if you post the goods within 14 days (date of postmark). The Purchaser bears the postal cost for returning the goods. Loss of value of the returned products must be covered by you only if such loss is due to unnecessary handling of the goods other than to ascertain the nature, characteristics and functioning of the products.

Exceptions from withdrawal
Expressly excluded from the cancellation and return option are 'Download Products' (digital products) that by their nature cannot be returned, as well as opened or unsealed data carriers (such as CDs, DVDs, or other digital media) whose seal or packing has been broken or removed.

Also excluded from your right of withdrawal and return are bookings of our events (seminars, webinars, conferences, workshops) for which the following cancellation conditions shall apply.

Cancellation conditions for booked events
Participants who have paid for their booking and have already received a ticket to the event but cannot participate must cancel their participation in writing by e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) not later than three (3) days prior to the event and must also return their ticket to us no later than three (3) days prior to the event (date of postmark) (AFFS-Europe Office, Bahnhofplatz 12, 9430 St. Margrethen, Switzerland) in order to receive the refund of participation fees minus 15 Euros for banking and handling charges. (In your written cancellation letter please also mention name, IBAN and BIC of the bank account to which the amount should be refunded.)

Participants who have not yet received their ticket or entry card to the event must also cancel their participation in writing by email no later than three (3) days prior to the event in order to receive the refund of participation fees less 15 Euros for banking and handling charges.

Later cancellations or belated return of entry cards will not be refunded.

End of Cancellation Policy.